FAQs
- Home
- FAQs
Frequently Asked Questions
On Time Moving & Storage | St. Augustine & Jacksonville Movers
Planning a move comes with questions. Below you’ll find clear answers about pricing, scheduling, packing, storage, and what to expect when working with On Time Moving & Storage.
If you don’t see your question here, visit our Contact Page or call 904-794-1200. We’re happy to help.
Chat Live With Our Expert Movers
We are a locally owned moving company based in St. Augustine, Florida. We serve:
- St. Augustine
- Jacksonville
- St. Johns County
- Northeast Florida
We also provide long-distance and interstate moving support from this region. Learn more on our Services Page.
Yes. We operate as a professional moving company and carry the proper insurance coverage to protect your belongings and property during the move. If you’d like specific documentation for residential or commercial projects, we can provide it upon request.
We recommend booking 2–4 weeks in advance, especially during peak moving seasons (spring and summer). If you have a last-minute move, contact us — we’ll do our best to accommodate your timeline.
You can request a free, no-obligation quote by:
- Calling 904-794-1200
- Emailing ontimemoving18@gmail.com
- Submitting your details on our Home Page
We’ll review your information, confirm availability, and provide transparent pricing.
We provide clear, detailed estimates based on the information you give us. Final pricing can vary if the scope of the move changes (additional items, access challenges, etc.), but we prioritize transparency and communication so there are no surprises.
Pricing & Payment
Pricing depends on several factors:
- Distance of the move
- Size of the home or office
- Number of movers required
- Packing services needed
- Specialty items
- Storage requirements
We tailor each estimate to fit your specific move.
No. We believe in straightforward pricing. We outline costs clearly before your move so you understand what to expect.
We will confirm accepted payment methods during your estimate process. If you have specific payment questions, contact us directly to review options.
Preparing for Your Move
To prepare:
- Declutter unwanted items
- Label boxes clearly
- Disconnect electronics
- Secure important documents
- Confirm parking access
If you choose our packing services, we’ll guide you through preparation in advance
Yes. We use high-quality packing materials to protect your belongings. This includes boxes, wrapping materials, padding, and protective coverings.
Learn more about packing options on our Services Page.
Yes. We offer full packing and partial packing services. Our professional team carefully wraps and labels items to reduce damage risk and simplify unpacking.
For safety and weight reasons, we recommend removing loose or fragile items. We’ll advise you during your estimate based on the furniture involved.
Moving Day
We provide a scheduled arrival window before moving day. Our team is committed to arriving on time and ready to work.
Move duration depends on:
- Size of the property
- Volume of items
- Accessibility (stairs, elevators, distance to truck)
- Distance to new location
We provide estimated timeframes during your quote process.
Yes. We use protective materials to safeguard floors, doorways, and furniture throughout the move.
We recommend someone be present at both pickup and delivery locations to confirm placement and answer questions.
Storage Services
We provide:
- Secure warehouse storage
- Climate-controlled storage
- Mobile storage pods
- On-truck overnight storage
Storage solutions are integrated into your moving plan when needed.
Our facilities are designed to protect belongings from environmental damage and unauthorized access. We prioritize safety and proper organization.
Access options vary depending on the type of storage selected. We’ll discuss accessibility needs during your quote.
Specialty & Commercial Moving
Yes. We handle specialty moving for pianos, artwork, medical equipment, and other high-value or delicate items. Each specialty move is carefully planned in advance.
Absolutely. We move office furniture, equipment, and workspaces efficiently to minimize downtime. Visit our About Page to learn more about our experience.
Yes, depending on size and logistics. We evaluate these moves individually to ensure proper planning and equipment.
Long-Distance Moving
We coordinate scheduling, packing, transport, and delivery timelines. Clear communication is maintained throughout the process to ensure a smooth relocation.
Delivery time depends on distance and scheduling logistics. We provide estimated timelines during the planning phase.
After Your Move
While we take every precaution to protect your belongings, we will review any concerns promptly and work toward resolution according to policy and coverage.
Yes. We can unpack, organize, and remove packing materials upon request to help you settle in faster.
We always appreciate feedback. Many of our clients find us through referrals and online reviews. You can share your experience after your move — it helps other customers make confident decisions.
You can also read existing feedback on our Testimonials Page.